If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative. If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
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Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative. If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
How quickly can I start ordering?
You can get set up the same day. Once registered, you can place your first order immediately for the next available delivery.
What if I run out of stock unexpectedly?
That’s exactly why we deliver twice a week. You don’t need to overstock — just top up when needed and keep your shelves moving.
Do I need to order large quantities?
No. Order what suits your freezer space. Our model is built for regular restocking, not bulk pressure.
Which areas do you deliver to?
We currently deliver across Bedford, Milton Keynes, Luton, and Northampton — with plans to expand.
What products sell the most?
We focus on fast-moving essentials like party ice and popular frozen lines — products that consistently sell in convenience stores.
What happens if a product is unavailable?
We’ll always try to offer a suitable alternative or update you in advance — no surprises at delivery.
Do you offer credit or is it cash only?
Payment terms depend on your account setup. We’ll discuss options during onboarding to keep things simple and flexible.
How reliable is your delivery?
We follow a consistent twice-weekly delivery schedule to ensure your store stays stocked all time, especially during peak days.
Check our Delivery page to see how it works.
What if there’s an issue with my delivery?
Let us know within 24 hours and we’ll resolve it quickly. We aim to keep things smooth and hassle-free.
Why should I choose TBF over others?
Because we focus on what actually matters to your business — fast-moving products, consistent supply, and a system that helps you avoid lost sales.