TERMS & CONDITIONS (GENERAL)

1. About Us

These Terms & Conditions apply to all orders placed with The Big Freeze LTD (“we”, “us”, “our”).
 By placing an order, you agree to these terms.

2. Eligibility

Our services are intended for business customers only, including convenience stores, supermarkets, pubs, and food retail outlets.

3. Orders

  • All orders are subject to acceptance and availability.

  • Orders must be placed before the stated cut-off times.

  • We reserve the right to refuse or cancel any order at our discretion.

4. Pricing

  • All prices are subject to change without notice.

  • Prices may vary based on supply, demand, and seasonal changes.

  • Any agreed pricing will be confirmed at the time of order.

5. Payment

  • Payment terms will be agreed upon at account setup.

  • Late payments may result in suspension of supply.

  • We reserve the right to charge interest on overdue amounts.

6. Delivery

  • Delivery schedules are subject to change based on operational requirements.

  • We aim to deliver within agreed timeframes but do not guarantee exact delivery times.

  • Risk transfers to the customer upon delivery.

7. Liability

  • We are not liable for indirect or consequential losses (including loss of profit or sales).

  • Our liability is limited to the value of the goods supplied.

8. Product Availability

  • Products are supplied based on availability.

  • We may substitute products of similar quality if necessary.

9. Amendments

We may update these Terms & Conditions at any time. Continued use of our services implies acceptance of updated terms.